Returns & Exchanges
Due to the nature of our products, all sales are final; however, we want you to love your Kylie Cosmetics experience and will replace any items damaged during transit. If your order arrives defective or incorrect, please reach out to our customer service team within 14 days of delivery.
Contact Support
Email our Customer Service team with your order number and a clear photo of the damaged or incorrect product to initiate a claim.
Review Process
Our team will review your request within 48 business hours to verify the defect and ensure it meets our quality guarantee standards.
Shipment Authorization
Once approved, you will receive a confirmation email. In some cases, we may provide a prepaid label for you to return the original item for inspection.
Replacement or Credit
After processing, a replacement for the same item will be shipped to you free of charge, or a store credit will be issued if the item is out of stock.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing